Refund Policy

This policy is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with Makunai Global, while also protecting the company from potential abuse of the refund process.

1.Trial Period Makunai Global offers a 14-day free trial for new users, during which they can explore the Basic Plan features available on the platform along with a 14-day free trial of Chatbot Flows (add-on). Since no credit card is required to start the trial and users are not charged.

2. Subscription Services Following the free trial, if a user subscribes to any of Makunai Global's paid services, they are ineligible to receive a refund. The FREE trial is provided to ensure that the users try out all the services and decide whether to continue with the Makunai Global platform. If the user feels unsatisfied, they can cancel their FREE Trial anytime and they will not be charged. If the user has subscribed to any Makunai Global plan, they are not eligible for a refund. They can cancel their subscription to ensure they are not charged the next month.

3. Non-Refundable Services All Makunai Global services, such as the charges for an Makunai Global Plan, WhatsApp Conversation Credits (WCCs), Add-ons or any third-party integrations, are non-refundable due to the nature of the service and the costs incurred by Makunai Global to provide these services. This includes one-time Chatbot development and other one-time setup payments.

4. Technical Issues If a user experiences continuous technical issues that prevent them from using the service effectively, and if these issues are verified by Makunai Global's support team, a partial or full refund may be granted at Makunai Global's discretion.

5. Unauthorized Charges In the case of unauthorized or fraudulent charges, users should contact Makunai Global support immediately. If such claims are verified, Makunai Global will issue a full refund.

6. Cancellation Policy A user may cancel their subscription at any time. However, the cancellation will be effective at the end of the current billing cycle, and users will not receive a refund for the remaining period of the subscription, except under special circumstances that will be reviewed on a case-by-case basis.

7. Contact and Support For any refund-related queries, users are encouraged to contact Makunai Global's customer support team, which is committed to providing efficient and personalized assistance.

8. Refund Process To request a refund, users should write to us at [email protected]. The request must include the transaction details and a clear explanation of the reason for the refund request.

9. Policy Amendments Makunai Global reserves the right to modify this refund policy at any time, and the changes will be effective immediately upon posting the updated policy on the Makunai Global website.

10. Legal Compliance This refund policy complies with the local laws and regulations where Makunai Global operates. Users are also encouraged to review the Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.